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Randstad Business Solutions
,
Bristol, Bristol
Customer Services Officer
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
Do you want to work for a market leader that loved to develop its own staff? Do you have a strong customer services background ? Do you thrive in an environment where you are constantly managing competing priorities? This is an opportunity as a Customer Services Officer you will manage the end to end process Process, pre-screen and short-list applications Undertake telephone based assessments requiring excellent listening and communication skills Request references for potential applicants Make decisions regarding applications to ensure allocations are confirmed Provide options support and advice to applicants Working in line with compliance, policies, procedures and relevant legislation Liaise with contractors, surveyors and other stakeholders Arranging the planning of work, inspections and exit interviews You will play a fundamental part within the process Ideally you will have worked in one of the following sectors: Commercial Lettings Estate Agents Housing Association Income Management Recruitment or Call centre However, if you have not worked in one of these disciplines but you are still interested you will need to evidence a good understanding customer services in a related role About you: You will be good team player You will be able to manage your own workload and time Have a can-do attitude Good communication skills The confidence and maturity to manage personal information Ability to provide first class support and advice to our customers Have excellent organisational skills Ability to multi-task and manage competing priorities Ability to meet strict deadlines Working in a team passionate about what they do. For the right person, we can offer and attractive benefits package: 26 days' pro-rata annual leave (plus an entitlement for bank holidays) Comprehensive training and development opportunities. Staff helpline offering independent, confidential information, counselling and support. Holiday trading. Childcare vouchers Free parking Brand new refurbished office This is a great time to join this growing organisation, click apply now and you will be contacted by Ian Davies to discuss your application or please email your CV or call Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.