Senior Application Support Analyst

Refreshing Recruitment Ltd ,
London, Greater London
More Details
Job Type: Full-time
Salary: £45,000 per annum

Overview

Join our Client on their Agile transformation journey; your role is to ensure the continual proper functioning of travel related applications. The company is a growing industry leader, employing 2,000 people, based near King's Cross, London. Working with agile product development teams, you will become a Subject Matter Expert for business applications providing advice, functional and operational support. Tech Skills required: SQL Logging tools (ie Papertrail & datadog), able to create alerts AWS knowledge (basic) Javascript (basic understanding) Github/source control CI/CD pipelines (understanding needed to debug, not create them) Powershell scripting Nice to have: Linux knowledge, More advanced AWS knowledge (docker, Kubernetes etc…), Salesforce admin, Power BI. We ' re looking for someone to… Take ownership of incidents and problems escalated to the team. Engineer solutions to complex IT issues using automation, debugging and collaboration with developers. Update documentation Engage with major incident and problem managers Engage with stakeholders across the business to better identify and resolve issues. Manage communication around incidents using Service Now, Slack, Jira etc Monitor the application ecosystem and carry out routine health checks; Suggest improvements to monitoring and alerting capabilities. Influence strategy for the applications team & be an extension of the agile product teams. You ' ll need… Experience in a user-facing role, supporting multiple business applications in a mission critical environment. An understanding of application platforms, business rules and data flows through systems. An analytical mind, excellent problem-solving & diagnostic skills, attention to detail. Strong Communication skills; can present complex information to both technical and non-technical audiences. Understanding of SLAs/OLAs, Agile and ITIL processes Experience working with cross functional teams There is a shift based system between 8am and 7pm Monday - Friday and an on call rota 24/7. Each staff member will be on call one week in every seven. In addition to a £ 45,000 salary and a £ 2,000 on-call allowance, you will also receive a 75% discount on your London underground travel. A comprehensive benefits package including a generous pension, and hugely discounted travel for both work and play. Huge scope for your career development and training. Email your CV now to progress

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