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Randstad Business Solutions
,
Leeds, West Yorkshire
Customer Service Advisor
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Contract Type: Contract |
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Salary: £8.97 per hour |
Overview
Customer Service Advisor £8.97 per Parking Onsite Subsidised canteen Working 5 out of 7 days, including weekend work 37.5 hours per week Would you like to work at an open, transparent working environment that encourages ingenuity and collaboration? Do you have great customer service skills? Then look no further We currently have exciting opportunities for Customer Service Advisors who are available for an immediate start within a busy and vibrant client based in Morley. Key Responsibilities: To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept information throughout the complaint process. To manage the resolution of customer complaints, within given timescales. To be the first point of contact for all customer related issues. To liaise with the client on a weekly basis and report on the level of customer complaint resolutions. Maximise customer satisfaction and ensuring full communication at all times. Deal with escalated customer complaints Experience, attributes & skills sought Previous call centre background Previous complaint handling experience Previous customer service experience Analytical thinking Strong verbal and written communication skills Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.