Account Research Specialist

Nouvo Recruitment ,
Milton Keynes, Buckinghamshire
More Details
Job Type: Full-time
Salary: £19,000 per annum

Overview

Account Research Specialist Nouvo Recruitment are delighted to be working with an elite outsourcing partner who specialise in financial services with core family values that believe in working in partnership to deliver the very best maintaining customer and client satisfaction at all times. MONDAY - FRIDAY 8:00AM - 5:45PM OR 12:00PM - 9:00PM AND SOME SATURDAYS 9AM - 1PM Duties; Proven customer service experience Basic understanding of Fraud processes in relation to Banking Obtain and evaluate all relevant information to customer enquiries Great communication skills, being able to listen to customers concerns, their needs and record information accurately. Building excellent rapport with team Natural leader Work towards targets and goals at team and centre level Skills; Experience in a telephony environment/ collections/ banking role advantageous Excellent oral and written communication skills with complete accuracy Positive attitude, consultative approach and self-motivation are all essential Strong interpersonal and social skills What you will get; The company has fantastic employee benefits, such as High Street Vouchers, Cinema Tickets, Tastecard, and help towards Healthcare and Dental Costs The company focuses emphasis on 'employee training’ with the opportunity to become a Team Leader in the first 12 months The company promote 'Customer Excellence’ being at the heart of the customer service team empowers you to deliver the best service possible to develop the company status and open future career opportunities for yourself Childcare Voucher Scheme Holiday Purchase - buy or sell up to 5 days holiday per year Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment wishes you the best of luck in your job search. Nouvo Recruitment Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK

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