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Cordant Contact Centre
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Leeds, West Yorkshire
Customer Experience Advisor
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
Customer Experience Advisor - Immediate start Leeds - Full Time - Permanent contracts covering evenings and weekends Assessment centres taking place w/c 2nd March to start 2nd April. Our client based in Leeds, have grown to become one of the UK's leading online betting and gaming companies. A business driven by bleeding edge technology, that brings the excitement of sports betting, casino games, poker and bingo to over 200,000 customers a day & they are growing rapidly It's a workplace like no other, with a mission to make Betting & Gaming better for our customers and we want you to be part of it. Purpose of the role: To work as part of a team delivering a first class, professional customer service, using a range of communication methods, to ensure that where possible customer enquiries and complaints are resolved at the first point of contact. Responsibilities: Customer queries - Chat/phone/email Administrative queries such as verifying customers and resetting passwords Keeping up to date with new and existing promotions Support on general day to day betting queries including football, horse racing, boxing etc. Providing solutions to customer issues and offering an industry leading service Ideal skills and experience - Customer service experience is desired Benefits - Competitive Salary, pension and twice yearly bonus 25 days holiday 30 if you stick around, you can also buy & sell 5 days a year. Pro rata based on part time hours. Cycle to work scheme FREE SkyQ Health insurance and dental care Digital health - A digital doctor, don't wait for an appointment Hours of work: You will be full time working 37.5 hours per week, Friday through to Tuesday between the hours of 0700 and 1800 Salary: £18,000 starting salary We are recruiting for immediate starts to APPLY NOW Cordant people are an equal opportunities employer CPCC Cordant Group is an equal opportunities employer