Product Features
Blog
Contact Us
Sign In
Animal Friends Pet insurance
,
Salisbury, Wiltshire
Complaint Handler
|
|
Job Type: Full-time |
|---|---|
|
|
Salary: £15,000 per annum |
Overview
Do you have experience investigating customer complaints within financial services? Are you looking for a role that will provide you the opportunity to use the experience and skills you have whilst developing new skills? If so, you might be interested in our Customer Complaint Handler role based within our customer focused complaints team in Amesbury Package: £21,210salary excellent benefits including 22 holiday days (plus your birthday off), on-site parking, subsidised canteen, private medical insurance and pet insurance discount. What you`ll get up to as a Customer Complaint Handler To give you an idea what to expect, you`ll be: Investigating complaints from our customers via phone, letter and email Getting to the root of each complaint in a methodical manner Preparing and providing the outcome and communicating the decision in writing Taking part in an in-depth induction and training programme to ensure you’re a technical expert when it comes to answering customer queries Working within a lively and at times challenging environment so you`ll take multitasking and team work in your stride, enjoying a variety of tasks What we look for in you Responding to complaints can be challenging so it’s essential that you have experience of a similar environment within financial services Often, you’ll be talking to our customers when their pet is injured or unwell, so your professionalism and empathy will play a central role in the service you deliver We have several different teams that support our customers and business and are keen to see our employees progress so an appetite to learn and develop is important to us What Animal Friends is all about Animal Friends has grown to become not only an award-winning business but one of the largest pet insurance providers in the UK. Currently in our 22nd year, we look after over 900,000 pets and offer cover for cats, dogs and horses. Animal welfare is important to us, we donate and support over 300 charities across the UK and worldwide, to date, we have donated £4.5 million. Benefits of working with Animal Friends We recognise that your hard work shouldn`t come without its perks, so here`s a little list of some of the things you can expect to get from us: 95% of our employee’s own pets, we’re able to provide up to 50% off insurance We believe looking after employees’ health is important, so we offer private medical insurance We like to celebrate success and recognise excellent employee performance; we will donate £3k to the charity of our employee of the quarters choice Most importantly, you`ll be working within a fun, passionate and vibrant team Animal Friends Pet Insurance Ltd is an equal opportunities employer and we welcome people of all ages, ethnicities, disabilities, religions and sexual orientations. Your application will be dealt with in the strictest of confidence. Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.