Product Features
Blog
Contact Us
Sign In
Reed
,
Swindon, Wiltshire
Technical Customer Service Advisor
|
|
Job Type: Full-time |
|---|---|
|
|
Salary: £18,000 per annum |
Overview
Do you have customer service experience and are capable to hold an articulate conversation with clients overt the phone and on email? Are you a quick leaner and have a high attention to detail? Then I have the role for you I am currently representing a global manufacture in Swindon who are looking for a Software Advisor to join their busy team. Hours: Start time between 8am-9am Monday-Friday (40 hours per week) The position is to be responsible to configure software & products including testing to meet customer’s requirements and assist other departments with any problems. Main responsibility: Complete process ownership from confirming the customer’s requirements, creation and issue of works quotation, follow up on outstanding requests / quotations, through to completing the configuration work for both UK and Export customers checking software specifications, product configurations, tariffs, key files, language files and credit card setups Work closely with other departments including field service, parking support and sales to resolve issues and meet the demands of the Company’s customers Create and produce investigative reports for their manager to facilitate the expedition of customer issues Escalate open issues to the manager that are not being progressed in a timely manner or that are in danger of infringing the Company’s obligations or commitments made to the customer Help to ensure that all incoming requests are correctly raised by the customer, logged and updated on the Company’s support systems as issues are progressed Provide product configuration advice to customers to support the delivery of customer products; this may include UK on-site visits where necessary As an when required, attend customer and Company support and sales meetings General day to day office duties including filing, archiving and PROM erasing Assist with other such duties as reasonably requested by the Company For more information on the role and company- apply today