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Recruitment Solutions
,
Kent, Hampshire
Team Leader - Customer Services/Sales
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
Are you passionate about providing great customer service? Do you have experience managing small teams? Are you looking to work in a relaxed, yet busy office environment? A fantastic opportunity has arisen for an experienced Team Leader to join my client's office based in rural Tunbridge Wells. My client offers support to one the UK’s most prestigious technological companies, and has recently achieved the accolade as the sole provider of this service. They have a proven track record, across their long-established history, and operate in a relaxed, friendly office setting - THIS IS NOT A CALL CENTRE. We are looking for candidates who have a strong customer service background with a knowledge of motivating and leading a small team, and who is will and able to immerse themselves within the daily tasks. • Supervise and manage a small team of Sales and Customer Service Administrators • Always ensure the team promote the highest standard of customer service • Managing the schedule of external engineers • Ensure all customer enqueries, concerns and complaints are handled in a timely manner • Soft sell of additional service levels to customers • Implement training and personal development for the team, as well as performance management and sales reporting • Ensure all administration is undertaken accurately and efficiently, and financial and control processes are followed Enjoy a fantastic salary, up to £25,000 per annum; parking on site; company parties and celebrations; long term career routes and training Due to the location of the office it is essential the candidate can drive. The office is open Monday to Saturday - Saturday's are shortened hours and rota'd fairly (maximum 1 in every 4 weeks) Please contact us immediately by calling or emailing your CV for immediate interview and start Find our 3 branches on Facebook, Twitter and Instagram to make sure you hear about all our new roles Alternatively, check out our brand new website - www.recsol.co.uk By submitting your CV for consideration, you are consenting to its retention for the purpose of securing you work. Any information you provide in response to this advertisement will be subject to the protection of GDPR, our policy for which can be found at our company website