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Key Group
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Preston, Lancashire
Customer Service Team Leader
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
Due to continued business growth, promotions and career development we have a rare opening for a Customer Service Team Leader to join our Operations team. So, if you have experience of managing a team and driving them to success, we want to hear from you. This role involves managing the Servicing team who are responsible for processing a number of tasks from once the application has been completed to redemption of the loan. As part of this role, you will be expected to ensure that all processes, policies and criteria are adhered to and that all customers receive an exceptional level of customer service at all times. We are looking for someone to join and embrace our dynamic working environment and lead by example. Our Team leaders are both results driven, and customer focused. Main duties: Ensure that service levels are achieved on a consistent basis. Ensure that clearly defined processes and controls are documented and followed for all of the teams' activities. Continuous process improvement, searching for ways to increase the efficiency and quality of all processes and procedures. Support the personal performance and career development of all staff. Meet and exceed all team targets whilst supporting the wider targets for the business. Further your career with us here at more2life. Team Leader | Customer Service | Operations | Operations Team Leader | Servicing Team | Manager | Management | Customer Support | Compliant | Target Driven | Coaching | Staff Development Benefits 22 days holiday, increasing with length of service bank holidays / EAP / Enhanced maternity/paternity package / Simply health / Holiday purchase scheme Additional Information This role is 37.5 hours per week, Monday to Friday. Based in our offices in Fulwood, Preston. Essential Skills Committed to quality; highly compliant. Strong attention to detail. Proactive and confident. Highly motivated, accurate, methodical and able to prioritise effectively. Outstanding written and verbal communication skills. Excellent interpersonal skills. Strong sense of responsibility and urgency to deliver results. Experience of working in a fast-paced working environment where accuracy is essential. Desirable Skills Previous experience of mortgage processing or a similar environment is highly advantageous. About Company Our purpose is to help people finance a better retirement. Our mission is to be the UK's leading later life lending company. Our connected portfolio of brands comprises of Key, Key Partnerships, more2life, The Equity Release Experts and Air Group.