German Speaker Customer Service

Are you fluent in German? Can you converse at a personal and business level using the language? My client is a well known company who work on behalf of client contracts. Due to the nature of this role, we are looking to speak to either native or fluency to native level German Speakers. This is an excellent opportunity to work for a growing company on a permanent basis. Working within their Preston head Office, the main purpose of the role is to secure resolution of outstanding balances through direct contact with customers. You will deal with customers in Germany, build a rapport with them and support them in order to bring their accounts back to credit. The salary on offer for this role is an £18,000 per annum starting salary with a view to this increasing. Working hours are full time, 37.5 hours per week with shift patterns between 8-4, 9-5, 10-6, 11-7 & 12-8, as well as 1 Saturday per month, 9-1pm. Responsibilities include: · Manage customer interface, inbound/outbound telephone calls and emails · Obtain and track payment commitments · Direct/manage customer requests/instructions, copy invoices, SOA, BRH, service cancellation requests, billing disputes or questions, missing payment investigations, customer account changes (name, address, contact, VAT References, PO references), payment or credit allocations, refund eligibility · Engage and/or coordinate with other Client functions including: Service Management, Billing Operations, Customer Care, Service Delivery, etc. (calls, emails, conference calls) · Account reconciliations and investigations · Account management · Translating customer correspondence - using supported languages only · Project Management · Timely escalation management (internal & external) Skills, Experience & Attributes · Fluent in German (verbal & written) · Excellent verbal communication (clear, concise and precise speech) · Excellent written communication (primarily email and account notation) · Effective listening · Sound judgment and decision making · Good keyboard typing and computer literacy · High attention to detail · Ability to multi-task, set priorities · Customer service If this sounds like an opportunity that’s for you, please send your CV for consideration.