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Hays Specialist Recruitment Limited
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Enderby, Leicestershire
Mental Health Nurse - Children
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Contract Type: Contract |
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Overview
Registered Mental Health Nurse Leicester Registered Mental Health Nurse - Leicester Purpose of the Role My client has recently been commissioned to provide a children's and young persons mental health clinical navigation service within Leicester, Leicestershire and Rutland. This service will accept referrals from a large number of health and social care professionals, patient's and relatives, screen the referral, and signpost or refer as appropriate. The post holder will be based at our offices at Fosse House in Leicester and will work as an expert mental health professional to provide oversee the service, and provide expert mental health advice to staff, patient's and referrers when required. A commitment to a quality service, excellence in clinical practice and continuous professional development are integral to the role and the development of the service. Overview of Main Duties and Responsibilities as part of the CYP Triage and navigation service you will be responsible for the following: Screening referrals Managing incoming calls (referral and enquiries) Clinician advice to CYP and carers Professional referrals including crisis team referrals. You will be the point of contact for initial clinical queries, providing appropriate advice and guidance, and navigating the referrer/caller to the right part of the system. You will be required to manage queries and referrals that have been escalated due to complexity and/or risk by other clinicians. Key Success Measures Caring & Compassion - We will actively listen to understand and empathise with others', with a desire to support both patients and colleagues. Always Professional - We will be accountable for consistently delivering high quality healthcare for our patients Respect & Dignity - We will actively listen to each other and our patients to answer their concerns or questions. We will maintain and respect patient's dignity and must ensure it is never compromised. Everyone Matters - We will actively encourage feedback from both patients and colleagues to continually improve our service, ensure everyone has an opportunity to have their voice heard, and everyone has an opportunity to further develop their skills and competencies. Key Areas of Responsibility & Accountability Clinical Be the first clinical point of contact for clinical referrals (self or professional) and enquiries on the telephone. Monitor, manage and coordinate with staff within the team and external agencies to ensure safe sign posting of referrals. Providing call back support/advice/information gathering with the support of navigator Risk assessment when necessary and offer advice to CYP and carer to manage clinical risk. Discussing appropriate care pathways with the (self) referrer to agree current needs, expectations of a service and utilisation of the most appropriate pathway and optimal level of care Using System1 to ensure accurate documentation of all episodes of caller interaction are complete and include any adverse events, safeguarding issues and other notifiable matters in accordance with policy, guidelines and best practice Ensuring systems and processes are in place for the security and maintenance of all equipment and comply with information policies and procedures Support the development of the CYP Triage and Navigation service in association with other inter-related teams. Managing all communications in a professional and courteous manner to all service users, relatives, referrers and staff If you are interested in this role and would like more information, please contact me on or email me with your CV at Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk