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Artemis Recruitment
,
London, Greater London
Private Medical Secretary
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Job Type: Full-time |
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Salary: £28,000 per annum |
Overview
My client is a high end Gynaecology Clinic based in London. The Medical Secretarial team is a 6-person strong team who together support all the doctors in the practice and are the first line of contact for patient enquiries. The Practice Manager oversees the entire administration team. The role will sit within the administration team and will report to a supervisor. In addition to key responsibilities, the roles will also support other staff where required. The required hours for the Medical Secretaries are 35 hours per week covering the office 8am-6pm Monday to Friday (8am-4pm, 9am-5pm or 10am-6pm as required) and some Saturdays. Further details regarding hours can be discussed at interview. Key Responsibilities of the Private Medical Secretary: Dealing with telephone and email enquiries from patients, other hospitals and practices Ensure the clinic is prepared, computer logged on, tidy etc. Ensure patients are comfortable during their wait and keep them updated with any clinic delays. Management of patient exit from the practice to include: Raising invoices, taking payments (card/cash) and creating receipts Booking follow up appointments and/or scans etc Collecting patient feedback if appropriate upon exit from the practice Other Medical Secretary duties include: Creating clinic/result letters from pre-typed documents returned by the dictation service and creating insurance invoices Booking procedures for operating theatre, including booking adhoc theatre time and anaesthetic cover Working with Consultants to ensure that requested test results are received and forwarded to patients in a timely manner. Ensuring that Consultants are aware of any correspondence (post or Email) that needs their attention. Answering main telephone line and dealing with calls from new patients, booking appointments and taking payments. Manage the Practice email inbox, taking specific responsibility for the following enquiries: booking appointments, providing general information and forwarding emails to relevant team member as necessary. Dealing with incoming post, sorting and sharing with relevant team members. Other administrative tasks of the Medical Secretary as required from time to time including but not limited to: Ordering of stationery and medical supplies and inventory management Management of Self Tests Follow up of shortfalls from insurance companies/unpaid invoices. Required Experience of the Medical Secretary: It is essential that Candidates have held a similar role previously PC Experience (MS Office Suite) essential Excellent telephone manner is essential Practice Manager (DGL) software experience is desired but not essential If you feel this is the role for you, then please do not hesitate to contact me I look forward to hearing from you.