Customer Service Representative - Call Handler

Wild Berry Associates are delighted to be recruiting for Customer Service Advisers for the call centre for their client based on the outskirts of Sevenoaks. Our client is a market leader within their industry and have an amazing reputation within the sector. As a Customer Service Adviser in the Call Centre you will be liaising with customers who have issues with their products and advising them on what to do to get the problem resolved. You will undergo an intense on-site training programme where you will learn about the products and how they work so you can advise your customers with their technical issues accordingly. You will become product wizards Responsibilities To provide technical support Handle customer questions and complaints Up-sell products and services Correctly identifying products or services required Answering a high number of calls Handle service problems politely and efficiently Understand company products and services Personal Attributes Excellent communication skills Excellent computer skills Customer service experience in a fast paced high volume environment Quick thinker and learner Excellent telephone manner Ability to deal with difficult calls effectively Our client offer some of the best benefits on the market such as monthly bonus scheme, 25 days holiday, life assurance and free on-site parking within their lovely modern offices Monday - Friday EARLY FRIDAY FINISH - NO WEEKENDS - NO BANK HOLIDAYS You must have access to your own vehicle due to the location of this role If you have a passion for customer service, working in a high volume fast paced environment and want a new challenge, apply today Or call Anastasia on 0203 - 906 - 8800 Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.