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ACM Resourcing Ltd
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Cardiff, South Glamorgan
IT Helpdesk Support
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
ACM Resourcing have been requested to source for an IT Helpdesk Support Engineer which will be based in at our client office in Cardiff. This role is Mac Environment so must have experience working with Mac Job Purpose: The position is to deliver an effective, efficient and robust IT function to support the operations. Provide IT 1st Line and 2nd Line Mac support to all company staff in a professional and timely manner. Offering advice and guidance where appropriate and required. Job responsibilities: Providing 1st line IT support, face to face and remote, in line with company policies and best practice. Maintain, update and help audit the IT asset management system. Help cross-reference all IT systems and update accordingly. Setup new starters IT assets and software. Make sure all assets are returned in a timely manner. Assist leavers in backing up / handing over data. Liaising with HR / Line manager on closing of accounts. Documenting and updating of all records and reassigning of any licenses. Experience and qualifications: Worked in a commercial environment supporting Apple end products and services (essential). Mac support certification (desirable). Degree level education (desirable). Key skills and attributes: Good knowledge of macOS and iOS (preferably through support in a commercial environment). Good knowledge of Google services and or Office 365. Knowledge/use of IT ticketing and asset management systems. Self-motivated and strong team player with drive to continue own development. Positive 'cando’ attitude with flexibility to support company varied user base. Able to operate in a fast-paced environment. to prioritise and effectively manage pressure points. Highly analytical with good problem-solving skills. Excellent communication skills, both written and verbal. High level of attention to detail in keeping accurate and up to date records at all times. ACM Resourcing are a leading Mac IT recruitment company work on various positions in the market please don't hesitate to get in touch with me for a confidential chat about how we can secure your next position.