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Horsham, West Sussex
Technical Support Engineer (Software, Electronics and Mechanical)
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Job Type: Full-time |
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Salary: £26,000 per annum |
Overview
Technical Support Engineer (Software, Electronics and Mechanical) Horsham Salary: £26k to 30k per annum We are seeking an enthusiastic Technical Support Engineer to provide direct software and hardware technical support to Mecmesin customers, distributors and internal departments. The successful Technical Support Engineer will have a keen interest and experience working with software applications and electromechanical hardware in a customer facing environment and enjoy using their own initiative to solve technical problems. You will be first line support to internal sales teams, distribution partners and end users, globally. You will need to respond to requests via telephone, email, or face to face interactions, making sure issues are logged and progressed using CRM databases and spreadsheets. You will have to analyse and diagnose problems and respond with appropriate solutions to the end user. The ideal Technical Support Engineer will need to have: A strong interest in software, mechanical, and hardware engineering Excellent computer skills, specifically MS Office applications with a good knowledge of Windows operating systems structure Analytical and problem-solving skills Excellent communication and customer service skills with a helpful and professional manner An organized approach to work, capable of managing multiple priorities A minimum of A-Level qualifications or completed an apprenticeship in a technical subject. If you are looking for a career step up this could be the job for you with the opportunity to join our small Technical Support team (currently 2 people) which sits within the excellent multi-disciplined engineering department in a globally operational company.