Registered Domiciliary Care Manager

Nest Homecare Ltd ,
Windsor, Berkshire
More Details
Salary: Up to £33,000 per annum Pension, Bonus, Holiday

Overview

Nest Homecare is an independent Homecare Provider who specialise in providing exceptional quality care and support to clients in their own homes in Berkshire, Buckinghamshire, Surrey and the surrounding areas. We are a privately-owned, local company and are fully regulated by the Care Quality Commission (CQC). Our current rating with CQC is “Good”. We are also highly rated on homecare.co.uk with a current score of 9.8 / 10 with 28 reviews. Our unique service means that clients can remain independent, safe and happy in their own homes. We offer a tailored service which is totally bespoke to each individual and 100% matched to their needs. We are committed to safeguarding and our policies and procedures aim to prevent abuse and neglect where possible, and provide a consistent approach when responding to safeguarding concerns. We are currently looking for a Registered Care Manager who can lead and manage a team of compassionate, dedicated and highly skilled care workers who enable those we support to continue living safely, happily and independently in their own homes. The role · To ensure outstanding compliance across the business and to support the business in achieving a minimum of “Good” in CQC inspections, with an expectation of achieving and maintaining an “Outstanding” rating. · To support and work with the leadership team to ensure that CQC regulations are followed and Company policies and procedures are adhered to for our clients and care workers. · Accountable to the Directors, be responsible for the safe and secure delivery of care to clients; actively participate in the growth and development of the business. · To lead, mentor and motivate a team of care staff, ensuring that high quality standards of care are delivered at all times supporting them to build strategic, long term and sustainable customer service relationships. · To manage client and client family portfolio; - carry out client assessments, write person-centred care plans, manage the relationship on an ongoing basis providing excellent customer service at all times. · Continually review and improve processes to ensure the most effective and efficient service is being delivered · Assist with the recruitment, training, shadowing and assessing of new / current staff. · Conduct staff reviews, spot checks and appraisals in line with all current legislation and company policies. · Work closely with the Deputy Care Manager to ensure sufficient staff are available to cover client needs and in-line with their absence and holiday policy. · To take responsibility for the investigation of complaints, and recording their progress for allocated clients. Escalate and report issues to the leadership team. · To participate in the on-call rota. · Liaise with Healthcare Professionals as required. Skills & Experience: Strong Homecare Management experience Minimum Level 5 In Health & Social Care Excellent problem-solving skills Be able to communicate effectively at all levels Good PC skills (experience with Word, Excel, Powerpoint) Possess a UK driving license with business insurance. Key Qualities: Passionate about care. Commitment to maintain very high standards of care. Excellent communication skills. Adaptable and flexible. Compassion and empathy with clients. Self-motivated. Exceptional time management. Salary and Benefits We strive to provide the best Homecare Provider in the Berkshire area so our employee benefits package reflects this. An Enhanced DBS Check will be applied for the successful applicant. We are an equal opportunities employer. This job was originally posted as www.totaljobs.com/job/89694804

People also viewed