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Additional Resources
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Windsor, Berkshire
Registered Care Manager
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Job Type: Full-time |
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Overview
Registered Care Manager - Berkshire Salary: 30,000-31,000 /year The Company: Based in Windsor, Berkshire, my client specialise in providing exceptional quality home care services and assistance to people in their own homes in Windsor, Ascot, Datchet, Maidenhead and the surrounding areas. My client is registered and regulated by the Care Quality Commission with a "Good" rating, and are a local independently-owned company. This gives you total peace of mind when choosing to support you or your loved one. The Role: My client is currently looking for a Registered Care Manager who can lead and manage a team of compassionate, dedicated and highly skilled care workers who enable those we support to continue living safely, happily and independently in their own homes. Role Responsibilities: To ensure outstanding compliance across the business and to support the business in achieving a minimum of "Good" in CQC inspections, with an expectation of achieving and maintaining an "Outstanding" rating. To support and work with the leadership team to ensure that CQC regulations are followed and Company policies and procedures are adhered to for our clients and care workers. Accountable to the Director, be responsible for the safe and secure delivery of care to clients; actively participate in the growth and development of the business. To lead, mentor and motivate a team of care staff, ensuring that high quality standards of care are delivered at all times supporting them to build strategic, long term and sustainable customer service relationships. To manage client and client family portfolio; - carry out client assessments, write person-centred care plans, manage the relationship on an ongoing basis providing excellent customer service at all times. Continually review and improve processes to ensure the most effective and efficient service is being delivered Assist with the recruitment, training, shadowing and assessing of new / current staff. Conduct staff reviews, spot checks and appraisals in line with all current legislation and company policies. Work closely with the Assistant Care Manager to ensure sufficient staff are available to cover client needs and in-line with their absence and holiday policy. To take responsibility for the investigation of complaints, and recording their progress for allocated clients. Escalate and report issues to the leadership team. To participate in the on-call rota (one evening per week, and two weekends in three) Liaise with Healthcare Professionals as required. Essential Skills Requirements: Strong Homecare Management experience Be studying for / or have a minimum Level 5 In Health Social Care Excellent problem-solving skills Be able to communicate effectively at all levels Good PC skills (experience with Word, Excel, Powerpoint) Possess a UK driving license with business insurance Key Qualities: Passionate about care. Commitment to maintain very high standards of care. Excellent communication skills. Adaptable and flexible. Compassion and empathy with clients. Self-motivated. Exceptional time management. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies Employment Businesses Regulations 2003.