Customer Services Manager

CUSTOMER SERVICE MANAGER ( Logistics Experience Essential) WYTHENSHAWE UP TO £42,000 BENEFITS, FREE PARKING, GYM IMMEDIATE START REED are supporting a reputable, industry leading business who are seeking an experienced customer service manager to join their expanding team. This business have moved from strength to strength, have excellent retention and are market leaders in their industry. The role will be responsible for leading and motivating a team of Business Account Coordinators and Business Account Support assistant. Their goal is to keep the department running in an efficient manner, and to manage and continually improve customer service levels. The successful candidate will work within a challenging and time pressured environment, motivating and managing a team of people to deliver excellent customer service through the sales order process and order issue resolution. Main Responsibilities • Maintaining and seeking ways to improve the customer service experience, creating engaged customers to support our ambitious growth targets. • Take ownership of customer issues and follow problems through to resolution. • Develop internal cross-functional relationships, plus manage external relationships with key contacts within our distribution and logistics network • Maintain and develop order processing procedures, policies and standards • Analyse statistics and compile accurate KPI reports • Attend relevant cross functional meetings to help facilitate smooth running of order processing, on-boarding of new customers, and improving wider business understanding for the CS team • Recruit, mentor and develop business account coordinators and create an environment where they can excel through on the job training, coaching and empowerment • Ensure that consumer calls are managed and processed efficiently by the Business Account Support role THE PERSON: • Strong customer facing communication skills – good listener able to identify, deliver and present customer-based solutions both internally and externally. • IT literate including use of Excel, Word, PowerPoint. • The successful candidate should be an experienced and effective man manager, a good communicator with strong interpersonal and organisational skills. • Experience working with an ERP system (Sage would be an advantage) • Experience of exporting and INCO terms • Experience of logistics including export Essential • Operations and 3PL would be useful BENEFITS: Immediate start Gym on site Free Parking Birthday off each year