Customer Service Manager

Do you want to join a company that cares? When joining Avery you can expect: highly competitive rates of pay exclusive employee discounts incl. retail and leisure savings excellent career development incl. formal training free parking well-supported environment 40 hours per week - Competitive Salary plus commission Rivermere Care Homelocated in Sevenoaks are currently recruiting for an experienced, dedicated customer-focused team leader to join us as Customer Services Manager. As Customer Services Manager, you will support the Care Home in developing and understanding client needs and preferences, staff image in relation to customer service, and implementation of company policies, procedures and guidelines in relation to hospitality, well-being and customer service. The key responsibilities of our Customer Service Manager, include: Lead on the sales process within the home, with a focus on the private pay market. Implement effective marketing plans. Manage e-mail, telephone and face to face sales enquiries. Up-date enquiry system and meet monthly KPIs. Establish and maintain strong community links with external stakeholders. Provide support with the admission and discharge process for all new and departing residents. Oversee the standard of show suites, working alongside other departments. Undertaking administration duties when necessary. Ensuring that new service users are welcomed appropriately in to the care home with all relevant information given as per care standards act 2000. Standards of staff image are appropriate to meet service user/ relatives/ visitors and company expectations. To be aware / work with the manager and senior staff to achieve positive staff morale. Responsibility for circulating customer satisfaction questionnaires and then compiling results. Avery Healthcare is an award winning national care home provider, committed to delivering the highest standards of person centred care. We are always seeking high-quality people to join our enthusiastic and dedicated teams across the UK. The design of our homes and our carefully selected staff, when combined with our diligent approach to care, enables us to provide our residents with an enriching life and the opportunity to flourish. Avery Healthcare is committed to safeguarding and promoting the welfare of vulnerable adults. This post will require an Enhanced DBS Disclosure the cost of which is met by Avery Healthcare. Proof of eligibility to work in the UK is essential. Apply Directly on 01732 748400 This job was originally posted as www.totaljobs.com/job/89847454