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Premier Group Recruitment
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London, Greater London
Service Desk Engineer
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Salary: £25000 - £35000 per annum |
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Overview
Job title: Service Desk Engineer Industry: Legal Salary: £25, 000 - £35, 000 Type: Permanent Location: City of London The Role: Capture, log and deal with calls, emails and self-service actions to the IT Service Desk Follow agreed procedures, identifies, registers and categorises incidents. Gather information to enable incident resolution and promptly allocate the incidents as appropriate. Proactively look for improvement areas Investigate problems in the systems, processes and services. Promote and ensure use of appropriate techniques, methodologies and tools. Skills: ITIL foundation Microsoft Office 2016 products MOS qualification in Word and Excel Knowledge of legal based IT applications e.g. Rekoop, BigHand If you feel like you are the perfect candidate for this job role or feel this is the ideal role for you - then please send in your updated CV over, along with two references. Equally, if there is anyone you know who would be a suitable fit, we at Premier have a competitive referral scheme of up to £500 for all successful candidates placed This job was originally posted as www.cwjobs.co.uk/job/89944985