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New Era Fuels Ltd.
,
Harlow, Essex
Administrator - Sales Support
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
To work in a fast-paced, thriving Sales office assisting the Commercial team with administrative task including order processing, taking in-bound calls, report preparation and ad-hoc admin duties. You will be responsible for all administrative tasks relating all customers within the commercial team. Key Responsibilities Provision of high-quality customer service to all New Era customers. Process inbound orders from calls and emails. Process third party orders - aim to maximise margin by obtaining a competitive price. Ensure all purchase orders are assigned to third party orders. Ensure correct purchase order numbers are assigned to customers’ orders Book in courier collections on both Freightroute and APC. Ensure up-to-date site contacts and details are entered on every order. Be the first point of contact for all incoming calls. KPI’s Incoming Calls Orders Processed Order Accuracy 3rd Party Maximize Person Specification Prior experience of working within an admin role preferable Ability to establish and maintain good client relationships, both internally and externally at all levels Believes in and exhibits good customer care Written and oral communication skills Competent in Microsoft Office products including Excel Strong organisational skills Attention to detail Drive, determination and ownership of role. Calm, confident manner to handle potentially uncomfortable conversations In return we offer £18,000 - £22,000 per annum (dependant on experience). 20 days holiday, plus 1 extra day of holiday for every year of service up to 25 A/L days. Plus 8 days public holiday. A friendly and welcoming work environment offering Summer and Christmas social events A convenient work location next to Harlow train station. Discounted corporate gym membership. Employee of the month with cash incentive. Recommend a friend policy (£250 if friend passes probation) Suggestion box (£50 if your suggestion gets taken on) Christmas / Summer party. Christmas hamper for all staff. Auto enrolment pension scheme.