Commissioning Secretary

Commissioning Secretary Walsall Temporary Hours: 30 Per week Band 3 Job Purpose To deliver an effective and competent level of clerical support to the Commissioning Consistently deliver a "client-focused" service which promotes good customer service and effective working Responsible for coordinating meetings and events for the department on a regular basis and planning any administrative work as Organise presentations and coordinate multidisciplinary meetings To provide administrative support to the prior approval process which may result in providing non-clinical advice to members of the public g. advising on process Main Duties and Responsibilities Act as receptionist/first point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, using tact to overcome barriers to understanding and referring to others as appropriate. Answer telephone calls, taking messages and passing on accurately to the relevant departments/person. Photocopying and word processing documents, letters, emails, minutes and reports when Transcribe minutes and use computer software to create reports and graphs Post holder must arrange, attend and confirm meeting venues for meetings, take minutes, transcribe and disseminate in a timely Post holder must use initiative to manage Outlook diaries for the Post holder must have a standard level of keyboard skills and able to use Microsoft Office programmes i.e. word, excel, powerpoint, Outlook Audio typing. Maintain general office supply levels are maintained using electronic systems for ordering. Responsible for sorting of all incoming post and ensure distribution to the relevant departments. Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when Able to work on own initiative organizing and prioritizing own workload to set deadlines Have a flexible/adaptable approach to their work in order to meet various deadlines. To carry out other appropriate delegated duties as