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MAINSTAY RECRUITMENT SOLUTIONS LTD
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Weybridge, Surrey
1st / 2nd Line Support Engineer
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Salary: From £25,000 to £28,000 per annum |
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Overview
1st / 2nd Line Support Engineer Job title: 1st / 2nd Line Support Engineer Job Type: Permanent Salary £25,000 - £28,000 per annum My Client seeks a 1st / 2nd Line Support Engineer to offer internal desktop support mainly for macOS and Microsoft products. The ideal candidate will be looking to develop their IT support career and passionate about working with the latest technologies. 1 st / 2 nd Line Support Engineer Responsibilities: Provide the support services needed by many of the world’s largest organisations. Working onsite to provide support services for deskside and print. Be mentored by the Service Delivery Manager, your Team Leader and colleagues in every aspect of your work. Work inline of SLA’s and KPI’s to complete various tickets throughout Offer excellent customer service building relationships with the end users. This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way. 1 st / 2 nd Line Support engineers’ skills and experiences required: Previous experience in the delivery of IT support services, ideally used to resolving problems sitting with the user. Comfortable in a number of desk side technologies, Windows 10 and Mac’s. Office365, Active Directory and Exchange. Confidence in addressing break/fix issues – Typically supporting PCs and Multi-functional printers. Apple OSX, IoS and Mac experience is essential. If you interested in the 1st / 2nd Line support engineer position click to apply. This job was originally posted as www.totaljobs.com/job/89786168