Head of Sales Support and Broker Oversight

Heard of us? We're an award-winning bank; backing people to fulfil life's hopes and dreams. Now is your chance… Asset Finance provides funding to the SME population across the UK. We work with over 350 Brokers to provide financing solutions to SME's who we know are the life blood of the UK economy. Ove the last 10 years we are proud to say we have built a portfolio nearing £2bn and have over 50,000 customers who benefit from our innovative funding solutions We are a small team of Financing professionals who are passionate about nurturing and growing our business through the Intermediary Channel. By aligning to the Aldermore customer journey, we drive our colleagues, managers and leaders to cultivate a working environment that encourages fast pace delivery and success. We attract talent; by being fully immersed in our business, influencing and understanding our short, medium and long term aspirations. We develop our people; to ensure they fulfill their hopes and dreams, whilst continuing to meet the needs and expectations of our dynamic business. We are a high performing, high profile team. We have worked hard to establish ourselves as the number one funder in the Introducer market and have exciting plans in place to grow our Asset Finance business further. You will report into the Commercial Director, who will be your line manager and you will be part of the AF Management Team responsible for the leadership of the Sales Support and Broker Oversight activities across Asset Finance to enable the business to achieve its long term objectives. What would your day look like? Management of the Sales Support team - this involves ensuring that the team are providing the best support to the External & Internal BDM's broker portfolios, ensuring that all inbound queries received by both telephone and email are managed in a timely and effective manner, together with proactive management of the pipeline to achieve our budgets Management of the Docs Incomplete team - this involves ensuring that the team are liasing with our Brokers in a timely and effective manner (by telephone) in order to aid the resolution of documentation and payout queries to ensure as quick and seamless payout process as possible. Design, recruit, build and manage a Broker Oversight team of 2 (from scratch) with the capability to enhance our regulatory oversight within our Broker relationships whilst building long term compliant relationships to support our sales activities Working with our cross functional teams to deliver a market leading, consistent Broker experience led by our Sales team Across all teams you will be required to assist with more complex pricing and deal structures, use your credit appraisal skills to assist the teams and team leaders when appealing credit decisions or conditions and assist with escalation points at the point of payout. Managing the 3 team leaders will require regular 121's and bi-annual performance reviews, providing training and coaching on a continuous basis and ensuring that they are fully knowledgeable on all Aldermore Products and relationship management skills in order for them to disseminate this to their teams. Act as an escalation point with both Introducers and your team leaders developing the expertise and skills to empower the team leaders to make commercial decisions, whilst keeping the bank safe. Interface with the Head of Broker and Head of Strategic Initiatives on proposed strategies for the division, leading on the operational aspects of how they can be implemented successfully Responsibility for leading the relationship with the New Business team driving process improvements in order to improve service levels at every opportunity Maintaining cross functional relationships at a team leader level to drive collaboration and improved communication across the Asset Finance business Embedding the Broker Oversight model into the business, ensuring that our Brokers are conducting themselves as per FCA guidelines and the processes that Aldermore implement as a result. What would we expect of you? In depth experience of the Asset Finance Industry and all Asset Finance Products Confidence and experience in engaging and influencing stakeholders at all levels of the business Ability to engage and motivate the teams particularly when under pressure Build a culture that fits with the First Rand Promises Strong decision making skills whilst maintaining accuracy and having an eye for attention to detail Excellent verbal and written communicator What can you expect of us? A friendly and flexible culture, synonymous with our proposition to our Customers. A smart yet comfortable working environment, well located for the daily commute and those lunchtime errands. A growing organisation that defines itself as being nimble, lean and strong. A drive for continuous improvement, for which you will be empowered to get behind from day one. A visible and approachable ExCo; who you will very likely to bump into whilst making your morning coffee. And of course you will be compensated competitively, with a good range of core benefits and bonus potential. Still Curious? A lot can happen in a year In 2019 Aldermore Group was formed; bringing together two very successful businesses, Aldermore Bank and MotoNovo Finance, under the First Rand umbrella. Whilst our parent company operates internationally from their HQ in South Africa, we are a UK-based financial services specialist that supports our customers across a range of products and services, with hubs throughout the UK, including London, Reading, Manchester and Cardiff. We do not accept speculative agency CVs. Any CV received by Aldermore will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR. Aldermore is an equal opportunities employer .