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Gold Group Ltd
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Shoreham-by-Sea, West Sussex
1st Line Engineer
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
If you want to progress a career within IT then look no further, as I am working on a 1st Line Support role with my well-respected client in Sussex. In this role you will, provide 1st line support to customers for a range of queries including IT services and telephony. This role is ideal for someone with good customer service skills as you will be the first point of contact. Principle Duties/Responsibilities To provide 1st line support to customers for Telephony, Data and IT Services. To understand and confidently investigate LAN faults in relation to DSL Broadband installs, telephony and IT set up. Answer the phone within the agreed target time and as a minimum, to meet any agreed personal call targets. To diagnose, log, action and follow through to resolution all faults, including escalations whilst keeping the customer informed of progress. Be able to identify when a fault cannot be fixed remotely and route straight into Field Engineering Co-ordinator for booking. To update your line manager on any outstanding faults or that have breached their SLT, in a timely manner. To adhere and contribute to the company's quality system and processes, and their maintenance. Actively contribute to and promote the use of best practice and continual service improvement within the team. Skills: 1st line / Service Desk Support Experience Strong customer service ability Good interest in IT Enthusiastic to learn This role is perfect for someone looking to grow their IT career in a fast paced environment where you will learn from a range of experienced professionals. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. Privacy Policy.Equal Opportunity and Diversity Policy.