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Apex Resource Management Ltd
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Warwick, Warwickshire
Customer Service Co-ordinator
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Job Type: Full-time |
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Salary: £22,000 per annum |
Overview
Apex Recruitment are recruiting for the position of Customer Service Support Co-Ordinator, for a client based within Warwick. Role: Customer Service Support Co-ordinator Location: Warwick Contract type: Permanent Salary: £22,000 - £25,000 Hours: 40 hours per week – 08:30am to 17:00pm Key Job Role Duties: To administer and respond promptly to the sales order queue, prioritising the processing of orders in relation to their urgency, stock availability and credit approval. Ensuring a smooth flow to the distribution department. To create accurate electronic sales orders, inputting all the necessary parts, customer and price information. Ensuring communication with customers and distribution to meet agreed delivery dates. To contribute to a helpful and prompt customer service response to non-conformances and queries by professionally taking details from customers and assisting with the administration to address them. To promptly finalise and generate customer invoices with the relevant carriage charges, this also involves the daily scanning of all despatched orders. To effectively administer consignment stock, raising stock transfers; sending accurate invoices to customers for stock used and resolving discrepancies. To promptly notify the Purchasing Specialist and Senior Technician of production orders and shortage requirements and accurately keeping order records updated. To proactively chase open non conformances when they reach two months old. To contribute to the success and development of the Company by championing, supporting and being involved in other projects as required. Job Challenges: Keeping a smooth flow of orders whilst resolving customer queries Creating accurate sales orders in a day to day busy environment Identifying cost saving efficiencies to be made from consolidation of work without negatively impacting on the customer’s needs. Knowledge of a wide range of products Key Skills and Experience: A level calibre intellect with GCSE/equivalent in Maths and English grade C minimum. 2 years of Admin/Customer service experience Customer telephone/facing experience Sales order processing Competent User of Technology. Knowledge of MS Office to include outlook, word and excel. Desirable: Working with technical products in an engineering environment. Experience of using Navision or an alternative ERP system.