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Brook Street Ltd
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Guildford, Surrey
Process Assistant
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Salary: Up to £9.62 per hour |
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Overview
We are currently recruiting for multiple full time Process Assistant positions based in the Guildford area with parking available and a couple minute walk from Guildford station. This is working for a Government sector and is a 6 month contract. The hourly rate is £9.62, you will need to be flexible as this role is shift work varying between 8am - 8pm however will be on average 7.5hr working days. The duties will include - - To assist in the provision of transaction processing services to one or a number of clients. - To be responsible for defined core administrative, operational and/or technical activities within a section or department. - You will provide a range of straightforward, routine services often as part of a team engaged in similar activities. This may involve responding to routine queries, issues or circumstances, and referring any unusual or non-routine situations to others. Key Responsibilities: - Process work in line with agreed procedures, business rules or scripts. - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions. - Learn the procedures and understand parameters of producing a quality output. - Process work to the defined level of quality. - Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate. - To schedule and prioritise allocated work on a daily basis. - Distribute information and when required, work to the other team members or groups. - Identify and suggest areas of improvement. - Maintain and update information held on a data base or manually. - Support line management on any additional admin when required. - Liaise with internal/external clients. - Print/post data/reports/invoices daily. - Maintain records for audit purposes. - Ensure deadlines are met. Essential Skills: - Attention to detail - Able to work in a team or other structured environment. - Articulate and able to maintain good relationships with colleagues and clients. - Delivers a high quality customer service in a professional manner, creating trust and confidence; - Excellent communicator; - Effective team player, who constantly displays commitment and flexibility; - Assimilates and applies policies and procedures consistently; - Accurate and timely delivery of tasks; - Effective problem solver; - Excellent organisational skills; - Attention to detail in record keeping. Desirable Skills: - Able to follow processes - Numerate. - Ability to navigate around and understand use of relevant systems There will be full training provided, starting on the 30th March approximately for 2 weeks with all travel expenses and hotels (if needed) expenses covered upfront. This is an immediate position, therefore if this role is of interest to you, please apply today with a copy of your CV. If you have any further questions, please call the office on 01483 700500 and ask for Daniella La Sala. This job was originally posted as www.milkround.com/job/89874691