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Goodman Masson
,
Peterborough, Cambridgeshire
Customer Service Adviser
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Job Type: Full-time |
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Salary: £18,114 per annum |
Overview
The role Are you a customer service expert who wants to work for an organisation that really makes a difference? We are currently seeking a passionate individual to join our dedicated Customer Service team based at our offices in Shrewsbury Avenue. Being the first point of contact for all customers and colleagues, you will be at the heart of our organisation, providing a "right first-time" solution maintaining excellent customer service. You will take calls from a range of customers, as well receiving queries via email and social media platforms, striving to resolve all enquiries efficiently. You will also provide invaluable support to colleagues with administrative tasks ensuring that we, as an organisation continue to provide an unrivalled quality of service. Who we are Cross Keys Homes is an award winning, innovative and dynamic business experiencing growth and success. We pride ourselves on being a commercial minded organisation with a social heart dedicated to our values: Action, We get things done. While being accountable. Commitment, We put customers first. Excellence, We always strive to be the best. Integrity, We're honest and open in everything we do. Teamwork, We work together to deliver. We are committed to building 500 new homes each year, we are a multi-faceted company who are dedicated to our customers, not only are we the leading Housing organisation in Peterborough, we are also the city's largest provider of independent living, striving to improve our communities by providing a range of services such as our Lifeline Emergency Alarm system, Community Care, Local Community Initiatives and Sheltered Housing. Requirements This is what we are looking for Proven experience in customer service excellence working with a diverse range of customers Experience of working within a contact centre environment A team player who is able to work on their own initiative Strong IT and organisational skills Excellent organisation skills Results driven approach Ability to deal with difficult, challenging and distressed customers effectively Benefits In return we are offering: A competitive salary of 18114 - 19802 depending on skills knowledge and experience 37 hours a week worked over Monday to Friday 8am - 5.30pm On site car park 25 days holiday Supportive team and management Weekly onsite Yoga Classes Employee Assistance Programme Pick up and Drop off Dry Cleaning Service Excellent Learning and development opportunities Cycle to Work Scheme Highly competitive pension scheme NO AGENCIES PLEASE