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Parkside Office Professional
,
High Wycombe, Buckinghamshire
Technical Team Lead
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Job Type: Full-time |
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Salary: £35,000 per annum |
Overview
I've got a fantastic opportunity for a Technical Team Lead to join a growing organisation based in High Wycombe. My client is a giant in the Telecommunications and Cloud industry and are looking to add to their Technical Team. Key Responsibilities Regularly update open tickets in our Service Management system with up to date and clear information. Work closely with the Head of Support on process improvements, customer feedback and satisfaction scores, and SLA reporting Monitor team tickets against SLA performance, with any near breaching being expedited and progressed. Assist in internal and external customer report generation. Create and manage development plans for your direct reports. Coach, support and mentor those individuals to assist them in performing to the best of their ability. Implement our Incident Management procedures and own these alongside the team as an Incident Manager Work with third party suppliers to build relationships, feedback training needs and improvements, and manage escalations where required Experience Required Experience in the support of VoIP infrastructure technologies and VoIP protocols. Experience dealing with customers, over the phone or face to face. Knowledge of Mitel's products Knowledge of IP Protocols / Networking including LAN / WAN / switches and routers. Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.