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OneSavings Bank Plc
,
Wolverhampton, West Midlands
IT Support Manager
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Job Type: Full-time |
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Salary: £38,000 per annum |
Overview
CCFS are proud to be identified as one of ' THE SUNDAY TIMES UK's BEST PLACES TO WORK' for 4 consecutive years running. We are dedicated to diversity in the workplace and we are committed to a policy of treating all our employees equally. Through our values, R espect E xcellence A ttention C hallenge H onesty we have created a culture where all employees are valued, respected and opinions count. We believe in great teamwork and work life balance is appreciated and genuinely matters. OneSavings Bank acquired Charter Court Financial Services Group Plc (CCFS) and its subsidiary businesses on 4 October 2019.' Do you have strong working knowledge of IT Support ITIL process (Incident, Service Request, Problem etc.)? Are you an experienced technical team manager? Do you hold an ITIL v3 Foundation or higher qualification? If you do, then this could be the opportunity for you We are currently recruiting for an IT Support Manager to join our established IT Service Delivery team. Reporting into the Head of IT Service Delivery you will be responsible for owning and improving the provision of IT Support to the business, including the day to day management of the IT Service Desk 'Helpdesk', IT Systems Administration and Managed Desktop Services teams. You will operate a culture of 'Continuous Service Improvement' proactively managing feedback and/or complaints received, identifying opportunities to improve processes, undertaking quality audits of logged records and encouraging your team to suggest and deliver improvements. You will also be responsible for: Ownership of the delivery of all 'business-as-usual' IT Support across all Business Units, Ownership of key processes, which include Incident Management, Service Requests, Access Management and Asset Management, Taking ownership of the Company's IP Telephony solution and Desktop estate, including management of Desktop, Mobile Device roadmaps along with upgrades, patching, training and end-user hardware selection, Being a senior stakeholder in advocating, promoting and delivering ServiceNow. Provide input into improvements and assisting Service Assurance with testing and steering development projects, relating to IT Support. Producing management information for key stakeholders within IT and Change management, Working alongside the Service Assurance team to proactively deliver, develop and refine Major Incident Management, Problem Management, Change Control, Data Governance, Operational Acceptance and Business Continuity. Undertaking monthly operational service reviews with each Business Unit. In order to be successful in this position you will need the following key skills: Previous experience of desktop management, Windows Desktop Operating Systems (which includes building processes), Microsoft Office Suites, Access Management (including auditing) and Incident/Service Requirement Management, Working knowledge of ServiceNow, ManageEngine, STORM or Airwatch, Ability to demonstrate extensive background in IT Technical Support, problem management including printer and desktop trouble-shooting, Exposure to system set up, configuration and maintenance within a Financial Services organisation. We welcome applications from individuals who have excellent verbal and written communications skills, and should be educated to A level standard or equivalent in a relevant discipline and ideally you will hold a computing related degree or equivalent level qualification. Working with us you will benefit from a salary of £38k - £48k per annum (dependent on skills, qualifications and experience), 25 days holiday, non-contributory cover for Life Assurance of up to 3 times basic salary, a performance related bonus of up to 20% of salary (based upon achieving company budgets and targets), holiday purchase scheme, company retail discount scheme.