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Heat Recruitment
,
Peterborough, Cambridgeshire
1st/2nd Line Support
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
An Excellent new opportunity to join an award winning Technology company in an exciting time of growth. Providing technical support both internally and to external customers this is a varied role covering Desktop software and hardware as well as mobile/tablet support Responsibilities The successful 1st Line support analyst will be the port of call for customers and colleagues experiencing issues over the phone and via email. Issues will need to be fixed or reported quickly and professionally and where necessary escalated To escalate issues to 2nd or 3rd Line Analysts You will develop and maintain excellent relationships with customers and offer tailored professional advice and support to become a trusted source. You will also have the opportunity to continue personal professional development through training on relevant product and business knowledge. Skills Experience in a similar position Excellent communication skills A keen interest in all things technical and mobile Excellent customer service skills An Excellent new opportunity to join an award winning Technology company in an exciting time of growth. Providing technical support both internally and to external customers this is a varied role covering Desktop software and hardware as well as mobile/tablet support Responsibilities The successful 1st Line support analyst will be the port of call for customers and colleagues experiencing issues over the phone and via email. Issues will need to be fixed or reported quickly and professionally and where necessary escalated To escalate issues to 2nd or 3rd Line Analysts You will develop and maintain excellent relationships with customers and offer tailored professional advice and support to become a trusted source. You will also have the opportunity to continue personal professional development through training on relevant product and business knowledge. Skills Experience in a similar position Excellent communication skills A keen interest in all things technical and mobile Excellent customer service skills