1st / 2nd Line Support

Simpson Judge Ltd ,
Westbrook, Warrington, Cheshire
More Details
Job Type: Full-time
Salary: £24,000 per annum

Overview

This role is the primary contact for all technical issues reported by end users within stores, office support staff and external support partners. The ideal candidate will have experience of providing support in both desktop support and Retail environments, will be flexible and used to working within complex environments, to short deadlines. Duties Include: • Providing support for Active Directory, network, Office 365 suite as well as Microsoft Navision and LS Retail (Store EPOS) • Providing support for Head Office, Field Based and Store Colleagues • Providing advice and guidance on the use of MS Navision and LS Retail • Liaising with external support parties where necessary • Perform all documented procedures correctly • Handle technical queries by email, phone and in person, creating tickets containing accurate and relevant information and resolutions • Perform Access Management functions for new starters and leavers • Perform regular Access Management reviews to ensure access to systems is only available to current staff • Configure hardware and install software at Head Office, warehouse and store locations • Monitoring networks and core systems to ensure services are available • Escalate more complex issues to 2nd line IT colleagues • Work with IT colleagues and other departments to participate in, or deliver projects as required. Desired skills and experience: • Although Retail experience is certainly an advantage, it is not essential, and training can be provided • You will have experience of working in a desktop support role, but any experience supporting a Retail environment would be beneficial • You should have a good understanding of Microsoft technologies, including Active Directory and Office applications, as well as basic networking skills • Experience supporting remote sites and workers by email and phone would also be an advantage.

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