1st Line Helpdesk

Reed ,
Staines-upon-Thames, Surrey
More Details
Job Type: Full-time
Salary: £20,000 per annum

Overview

Are you currently working in a Helpdesk / 1st Line support role? Looking to move into something more customer focused? A returning client of REED Staines are recruiting for a Customer Service Agent to join their dynamic technical support team. So what's involved with the role? • Log and resolve first line Customer Service Fault calls, resolution and appropriate escalation of reported faults. • Resolving enquiries including, but not limited to: Account resets, Validation failures, User training, Validation updates, Provider details, Claim auditing. • Understand and comply with the Customer Service operating procedure. • Adhere to service level agreements (SLAs), Key Performance Indicators (KPIs). • Understand and comply with Information Security and Data Protection procedures. • Support roll-out of company systems as directed by Team Leader. • Support, as requested, testing of new systems. • Escalating calls as per Internal procedure. • Assist in data gathering required for new customers. • Manage specialist acquisition from registration to subscription - by providing support, online training and ongoing communication. • Excellent communication skills; Written and verbal What's in it for you? This is a Monday to Friday position, with free parking, 25 days holiday, great additional benefits. Salary £20,000 - £22,000

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