Global Assignment Consultant

Position Summary During this exciting phase for the business, we are actively looking to recruit new individuals to our teams. The Global Assignment Consultant acts as the primary point of coordination providing service delivery to our clients, and their global assignees while maintaining the highest level of customer service. Services include but may not be limited to policy counselling, assignment management, destination services, household goods coordination, home rental, intercultural services, visa/immigration services, and ongoing assignment support. Responsibilities Manage the entire relocation for each global assignee within the client's global assignment policy, being their single point of accountability and their advocate. Managing all assignment types on an ongoing basis. Act as main point of contact for main Global Certified Providers. Input data into SIRVA's main database of information (ServiceEngine). Processing of pass through invoices from vendors. Assisting with creating invoices for the client. Inputting financial data onto internal databases. Educate client HR contacts on minor relocation issues as related to the relocating family. Communicate with them regarding exception management specific to the assignee, including recommendations on specific exceptions to policy. Provide them transferee status updates. Coordinate with all internal departments/functions to ensure successful assignee experience. Manage Service Provider communication process. Qualifications Relocation experience, or related customer service experience. Ability to research, identify and develop solutions to problems. Must have consultative, listening and leadership skills. Strong interpersonal skills enabling interaction with various levels. Must be organized, able to function as part of a team, a self-starter, and quality focused. Must be able to manage deadlines and multi-task in a face paced office environment. Must possess business email etiquette and professional phone skills. Computer skills - Word, Outlook, Excel, PowerPoint and job-related systems. Additional foreign languages are not required but would be desirable