Senior Customer Service Advisor

Randstad Business Solutions ,
Liverpool, Merseyside
More Details
Job Type: Full-time
Salary: £20,000 per annum

Overview

Buying a home is a life-changing decision. You'll explore our customers' lives, their mortgage needs and eligibility before introducing them to our Mortgage Advisor. Combining a friendly, can-do, focused approach to customer service with strict compliance, you'll do everything you can to help customers go forward with confidence. In return, we'll help you to build your best career, with the flexibility to work in a dynamic way that suits your life. Let's go forward together. What will you be doing? You'll meet individual customer needs and achieve allocated goals You'll ensure that customers receive an exceptional service by addressing customer solutions and transactional processing requirements You'll Ensure the achievement of overall Shared Services goals by identifying complex and non-standard customer requirements, as well as other opportunities, and referring these to appropriate colleagues You will build relationships across the local community to ensure that Barclays is sensitive to the community's needs and recognized as an active contributor to it You will use your own initiative to monitor your performance and develop the knowledge and skills that you need to be the best you can be What we're looking for: Experience in a customer-facing role A genuine interest in the customer The right attitude, personality, potential and skills to provide excellent service and case ownership The initiative to resolve customer queries and complaints, using pre-defined escalation points where necessary Someone who has worked in a customer facing role, with evidence of exceeding customer expectations Skills that will help you in the role: Experience of dealing with complex customer queries and complaints Excellent verbal and written communication skills Experience of operating in a customer-facing or telephony role where service is paramount Proven ability to meet performance standards Where will you be working? Our Wavertree Park site has recently been renovated into a modern contact centre, offering a warm and friendly environment. You will have access to our on-site staff canteen. Our Wavertree Park train station is within walking distance from the site and there are bus links into the Technology Park. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

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