Graduate Energy Specialist: Customer Operations

Bulb ,
London, Greater London
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Overview

As an Energy Specialist at Bulb you’ll be learning huge amounts about member experience, technology, the energy industry and delivering excellent service. - You’ll help Bulb’s members on the phone, email and online chat with a wide variety of queries - You’ll work in small teams to find and deliver improvements to our tools and processes - driving improvements in efficiency and member experience - You’ll be expected to take the initiative and rise to different challenges each day - You’ll learn vast amounts about the way the energy industry works, but also how a modern, innovative company engages with its customers - You’ll work in a fast paced, target focused environment constantly striving to ensure we’re providing the best member service - You’ll resolve simple queries efficiently whilst spending the time to investigate and resolve harder, more complex ones Our Energy Specialists drive Bulb's long term success. We're looking for people willing to invest into the role and the team. In return, we hope that the skills you'll develop with Bulb will open up interesting career opportunities in the future. Bulb cares deeply about helping the technology and energy industries become a more inclusive and diverse place and we work hard to lead by example. Benefits - Be part of a growing technology startup and help shape the future of energy. - Training budget of £1,000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences. - 33 days holiday a year (including bank holidays) and the option to buy up to five more. - After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot. - 12 weeks of full pay for maternity, paternity or adoption leave. - We all own a bit of Bulb. - Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching. - Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme. - Apply for this job - Bulb collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). See the privacy notice for further details

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