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ISLE OF WIGHT COUNCIL
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Ryde, Isle of Wight
Trainee Revenues Officer
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Contract Type: Permanent |
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Salary: £19,554.00 - £21,166.00 |
Overview
Job Purpose: To participate in the collection and recovery of Council Tax debts. Dealing with customer enquiries and correspondence ensuring efficiency and accountability whilst adhering to relevant legislative provisions, council policy and financial regulations. Job Context (key outputs of team / role to provide some specific examples of role profile accountabilities) To develop and maintain a generic skill set that allows the Isle of Wight Council to employ your skills, abilities and experience across the Council and its formal partnerships as needed. To provide a full administrative service within all sections of Revenues to ensure the effective processing of information in respect of Council Tax. Operate a systematic billing and recovery procedure within Revenues ensuring efficiency and accountability, adhering to relevant legislative provisions, council policy and financial regulations. Dealing with customer enquiries and correspondence relating to Council Tax, dealing with customer enquiries via the telephone both inbound and outbound, in writing and by email. Ensuring all information collected is accurately recorded and is processed within set timescales and in accordance with relevant procedures and working practices. To maintain an in depth working knowledge of relevant legislative provisions in relation to Council Tax, applying this knowledge to all procedures and processes to make decisions. Identifying and undertaking active recovery of Council Tax Arrears by telephone, writing and email. To be fully aware of performance standards and to maintain an up to date knowledge of all relevant regulations and policies applicable to the post. Ability to make decisions regarding complex billing and recovery processes ensuring actions are completed in line with legislation and Council policies and procedures. Attending liability hearings at Isle of Wight Magistrates Court and dealing with face to face queries regarding an individual's liability and ability to pay. Monitoring payment arrangements ensuring correct recovery action is taken promptly and in accordance with relevant legislation. Liaising with other Council staff, the Department of Work and Pensions and other stakeholders to ensure the provision of an efficient and effective revenues service Interested? Don't hesitate Click "apply" now to download our application form