Graduate Desktop Support Technician

Tata Consultancy Services ,
Reading, Berkshire
More Details
Salary: £22,000 per annum

Overview

r story TATA Consultancy Services is an IT services, consulting and business solutions organisation that collaborates with many of the world’s largest businesses in their transformation journeys. TCS offers a consulting-led, Cognitive powered, integrated portfolio of IT, Business & Technology Services, and engineering. This is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development. A part of the TATA group, India's largest multinational business group, TCS has over 394,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $ 19.09 billion for year ended March 31, 2018 and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. As a Graduate Desktop Support Technician you will be joining our team in Reading , This is a Full time, permanent contract where you will be trained and responsible for the following: What we are looking for in the candidates for a Graduate Desktop Support Technician : About you: Key responsibilities- ? To create, maintain and publish relevant support documentation in order to assist all End Users with the quick resolution of their incidents and service requests and enable users to become more self-sufficient ? Be willing to attend training as necessary to keep up to date with the latest technology and internal system processes ? To attend training courses as identified and agreed for appropriate development ? To contribute towards reporting as per TCS / customer requirement ? Any other tasks as assigned and within the skillset of the person Technical Skills: ? Good general understanding of IT principles such as Networks, Hardware and Domains ? Working knowledge of leading software packages such as MS Office, Lotus Notes, and MS Outlook etc. ? Good working knowledge of Operating system such as Windows and Mac related software and applications ? Good experience in End User device hardware and software troubleshooting ? Good experience of supporting devices such as Printers and Meeting Room equipment’s ? Knowledge of mobile devices, in particular Blackberry and iPhones ? Experience with building, configuring, replacing and troubleshooting EUC hardware components ? Awareness of Data Backup principles ? Familiarity with virtual , MDM and VPN environments ? Basic knowledge and familiarity with devices in Network and Compute environment Soft Skills & Appearance: ? Exceptional customer facing skills ? Able to communicate clearly and effectively both with TCS and the Customer ? Logical and analytical approach to work ? Accurate record keeping ? Able to work unsupervised ? Good timekeeper ? Intense focus on quality work ? Productive and Efficient ? Able to operate within customer standard operating procedures ? Able to maintain professional demeanor under stress ? To be at all times appropriately dressed for the Customer environment ? Good standards of grooming and personal hygiene Education and Qualification: Education to the mandatory level in the relevant country Training and Certifications: CompTIA A , MCP/MCSE are desirable certifications OEM Certification desirable Knowledge of ITIL and experience of working within an ITIL environment would be beneficial Language Skills: To Customer – Fluency in local language as per the geographical and cultural requirement To TCS – English speaking to good standard What’s in it for you? ·Hands on experience in a prestigious and global firm working on an exciting project ·Gaining valuable and transferrable industry experience in the technology sector ·Exposure to internal and client stakeholders[AE2] ·Dedicated HR business partner and Buddy scheme to help you settle in and grow ·Comprehensive induction as well as ongoing training to support you in your role ·Private medical insurance ·Cycle to work scheme ·Employee discount scheme ·Employee pensions ·Maitree: Our internal volunteering and social network allowing you to take at least one paid volunteering day per year, as well as take part in social networks, ·Health and wellness initiatives such as fit4life and purpose4life internal sports events, we also sponsor Marathons internationally ·Access to online training materials 24/7 on digital platforms ·Corporate social responsibility: including TCS Mentors Initiatives in mental health, LGBTQ among other diversity and inclusion awareness and support This job was originally posted as www.totaljobs.com/job/89840799

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