Agency and Commissions Assistant

Vitality, Agency and Commissions Assistant, Bournemouth, £Competitive Bonus Benefits We’re the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m UK members and more than 25m globally, we’re out to make the world a healthier, happier place. That applies as much to our people as it does to our members. So, as well as a highly competitive pay package, you’ll enjoy: complimentary breakfasts; regular onsite physical and mental wellness workshops; on-site health checks; annual flu jabs and access to our full range of partners and rewards. It’s what we call offering shared value, because a healthy, happy team is good for us, good for our members and good for you. As our Agency and Commissions Assistant, you’ll get the benefits our members enjoy, including: - Our award-winning private Vitality Health insurance wellness incentive programme - The Vitality Programme - Apple Watch, Ocado, Garmin, Champneys Spa days, half price gym memberships, Disney Store discounts to name a few - Personal health fund Life Assurance - Stakeholder Pension Plan with employer contribution - 25 Days annual leave Bank holidays option to buy and sell 5 more. - Flexible benefits package - Internal incentives, competitions and awards – a chance to win football and sports tickets or even be in with a chance to have a holiday of a lifetime - A genuine opportunity to grow and establish a long-term career As our Agency and Commissions Assistant you will provide professional, efficient, courteous and accurate telephonic and email support to our Business Consultants and Brokers/Intermediaries. Responsibilities as our Agency and Commissions Assistant include: - Provide professional, efficient, courteous and accurate support to Brokers regarding commission queries and agency queries - Effectively manage time and work within a team to meet our Service Level Agreement demands - Investigate, resolve and reply to email queries - Be able to deal with difficult conversations which result in a positive resolution What we’re looking for in our Agency and Commissions Assistant: Essential - Ability to communicate well, both verbally and through written communication - Experience in a customer service environment - Computer literate including the use of Microsoft office, including Excel - Willingness and ability to adapt to changes in technologies and processes - Enjoy working collaboratively to support your team and wider teams within Vitality - Ability to prioritise workload and take end to end ownership of broker queries Desirable - Front line financial services customer service experience - Telephony experience - Knowledge of health/life insurance - Experience working in a contact centre - Finance experience Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Closing Date: Friday 10th April 2020 If you feel you have the skills and experience to become our Agency and Commissions Assistant, thenplease click ‘ apply’ today.