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Artis Recruitment
,
Bristol, Bristol
Customer Service Team Leader Contact Centre
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Job Type: Full-time |
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Salary: £24,000 per annum |
Overview
Following an operational review and the appointment of a new Customer Services manager our Client is looking for a new Team Leader to manage their contact centre service team at their new head quarters. This is an exciting and opportune time to join the business, a global leading brand, as they continue their expansion in the UK retail market. Reporting to the Customer Services Manager, you will be responsible for managing, motivating and supporting your team of Customer Services Advisors, setting KPI's and driving measurable improvements to ensure targets are met together with delivering excellent customer service standards. You will ensure the daily operations of the department run smoothly which will include rota setting, attendance management, maximising operator availability, staff evaluations and preparation of weekly call statistics. You will also be expected to deal with escalated telephone calls, providing direct advice to customers whilst coaching your team in handling difficult situations to achieve an appropriate resolution. The ideal candidate will be a strong motivational leader, able to bring the best out of their team. Crucially, flexibility and willingness to drive and respond positively to new challenges in the modernisation of the Customer Services department will be key expectations of the post holder. Experience in leading a team in a centre environment is essential Benefits include, 25-day holiday you birthday off. Excellent bonus, pensions, free breakfast and a long list of flexible benefits. Working hours are predominantly between 9pm- 6pm with a 1 in 12 Saturday. No Sundays. Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://privacy-policy