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Spring Technology
,
London, Greater London
Service Delivery Manager
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
I am currently working on a fantastic opportunity for a position of a service delivery manger working within the largest organisation in their industry We are looking for an experienced service delivery manager to join my clients London office and to provide a range of IT solutions and services to Public and Private sector organisations across the UK. The service delivery manager will be responsible for the management of the service elements of all assigned live contracts specifically account management, process performance, service and operational level agreements, client engagement & stakeholder management, contractual arrangements, continual service improvement, financial ownership and project management. Key Responsibilities- Manage operational costs and financial controls for client and service assigned. Provide an escalation point and conduit for the client and the companies business for all stakeholders and suppliers. Work with the client to ensure governance is being followed Implement standardised processes for effective management of service. Manage/Chair regular service reviews with client and internal stakeholders Provide analytical reporting of the service success Conduct analysis to identify improvements and drive incremental business opportunities. Manage Risk and identify mitigations. Provide oversight to contract negotiations and input to delivery of contracts. Act as a delivery subject matter expert to support the provision of new business. Skills & Experience needed- Minimum 5 years of experience in an operational IT delivery team role 2 years demonstrable experience working in a multi supplier delivery environment. Awareness of secure environments Experience in delivery of Cloud and Infrastructure services. Strong verbal and written communication skills with the ability to foster strong relationships with senior stakeholders. Professional, innovative and assertive; with the ability to be both pragmatic and creative in thought process. Ability to digest complex information and relay this to other stakeholders in an easy to understand format. Vendor Management capability ITIL v3 Foundation PRINCE2 Intermediate Experience of working for a strategic partner, solution integration or services business. Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: candidate-privacy-information-statement