Product Features
Blog
Contact Us
Sign In
Lilium Direct Ltd
,
Hamilton, Lanarkshire
Operations Manager
|
|
Job Type: Full-time |
|---|---|
|
|
Salary: £50,000 per annum |
Overview
We have an exciting opportunity for a highly skilled Operations Manager to join our team. We are a national, award-winning provider of rehabilitation solutions for individuals who have incurred personal injury or absence from work. Operations Manager Location : Preferably Hamilton (office based), but other locations considered. National travel is required. Hours : Full-time Salary : £50,000 - £55,000/year car allowance benefits (listed below) About Us: We deliver market leading case management and vocational services and are widely recognised not just as experts in our field, but as a caring company that puts our clients, staff and customers at the heart of everything we do. We are passionate about quality and proud to invest in our people; enabling them to thrive in their roles and providing them with the skills and resources to deliver the best possible services to our clients. About You: We are ideally looking for a HCPC/NMC registered practitioner (occupational therapist, physiotherapist, nurse etc) with a background in case management, vocational rehabilitation and proven experience of managing a team of clinicians. Experienced operations managers without a clinical qualification, but with relevant industry knowledge and experience of managing a clinical team will also be considered. You will need to be logical, highly organised, innovative and flexible and have excellent leadership, communication and interpersonal skills. You will need to be able to work independently and as part of a wider team and align with our company values. The Role: This is a senior leadership role, reporting to the Commercial Director. The successful candidate will manage our national team of clinical team leads - who in turn manage our rehabilitation case managers. The role also involves managing our minor injury and vocational teams. The Operations Manager will be responsible for the day-to-day management of our clinical and vocational services, driving performance and productivity. Working closely with the Technical Operations Manager, they will ensure effective communication and adherence to company ways of working in order to achieve excellent outcomes for our customers and clients. Responsibilities will include: General support and coaching of team members, including workload management Performance management activities, including monthly reviews and annual appraisals Clinical case reviews, supervision and audit Overseeing team adherence to financial targets and service KPIs Support with case allocation and customer enquiries Monitoring and reporting on the quality of overall service provision, including audit Proactive complaints handling and implementation of continuous improvement cycle Communication of team status and performance statistics to the management team Attendance at customer review meetings, where required Maintenance of own skills to keep up to date with clinical developments and best practice The role is predominantly based at the Hamilton office, but some home working is permitted. Regular national travel is required in order to meet with team members and attend company events. The Benefits: Employee benefits on offer include: Excellent remuneration package, including a competitive salary, generous car allowance, pension scheme and company credit card. The ability to work from home on occasion. A comprehensive company induction with ongoing training and support, as required. Collaboration with, and access to significant expertise and support from, the leadership and senior management team and external panel. Subscription to an increasing library of bespoke, industry-leading CPD accredited training packages designed by our Training Academy. Up to 25 hours of free internal CPD training and the opportunity to network and socialise with other team members at quarterly company conferences and regional meetings. Attendance at external CPD events paid for by the company. Involvement in projects and initiatives within the company and the broader Group. Next Steps To apply to our Operations Manager vacancy, please click on Apply to upload your CV for consideration. We look forward to hearing from you.