Operations Manager - Retail

POST recruitment is recruiting for a proven Operations Manager for a retail business on the outskirts of Bradford. This role is ideally suited to an Ops manager from a bricks and mortar structure who has delivered change to an ecommerce environment, whilst reporting to an MD / CEO. Within the role you will… Leading the Warehouse, Distribution, Stock Management, Facilities and Jobbing areas of the business. Transforming the final mile into a best in class service and driving improved NPS. Champion and lead the Operations team across the business with a Supply Chain Manager and Operations Analyst ensure all Operational KPIs are achieved. Analyse recommend and drive through change to improve our NPS results and other customer feedback tools. Provide daily, weekly, monthly Operations KPI reporting and promote effective business intelligence and MI - compiling, collating and analysing critical business information to identify key business drivers to ensure that informed decisions can be made operationally. Manage the operations budget and optimize the operational financial results. Be actively involved in identifying the root cause of Customer Service issues, leading process improvements and operational change projects to improve the overall Customer Experience. Take ownership for the performance of UK Service and Speed of Delivery. Have a forensic understanding of the competition, recommend and implement service and CX improvements Translate strategic goals into a deliverable plan. Build strong relationships with our 3rd party logistics service providers, outsource providers for the Warehouse as well as our key stakeholders. Provide leadership in developing and implementing a culture of excellence, working to embed our values and strategies. Your technical skills & experience will include Advanced Microsoft Office suite / Office 365 At least 5 years’ experience in an Operations Management role Exceptional communication skills Experience of managing large scale projects across multi-site locations Experience of managing and influencing performance and engagement Apply now for immediate consideration