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Cordant Contact Centre
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Leeds, West Yorkshire
Customer Service Advisor
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Contract Type: Contract |
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Salary: £9.23 per hour |
Overview
We're the UK leader in connected healthcare software and services. Our solutions are widely used across every major UK healthcare setting, from primary and community care to high street pharmacies, secondary care and specialist services. Dedicated to creating and implementing innovative IT solutions, we're giving healthcare professionals access to the information they need to provide better, faster and cheaper patient care. The purpose of this job Our Patient Support Analysts goal is to help patients use our apps - guiding them to the fullest use of the products we offer. The Analyst will ensure the department is represented professionally to customers and other parties all times. They are often the customers 1st point of contact and will be responsible for raising and resolving all incidents as per the department's policies and procedures. The main accountabilities Accurately record all information provided by the customer in the Customer Database Diagnose and resolve all incidents raised Forum Moderation Work towards predefined KPI targets and which ultimately ensure the department achieves its KPI targets Liaise with customers and all 3rd parties to resolve incidents and problems Escalate any problems or trends to the Analysts or Team Managers as appropriate Salary - £9.23 ph Hours - 37.5 hours per week Monday - Friday We are wanting candidates who have the following: Experience and understanding of the complaints process and handling Correspondence writing experience Excellent level of written communication - grammar and spelling need to be spot on Strong IT skills Excellent customer service skills Proven experience working to tight deadlines and meeting strict SLA's Cordant Recruitment is an equal opportunities employer Cordant Group is an equal opportunities employer