Operations Assistant

Our Client is looking to recruit an Operations Assistant for their busy transport office based in Crawley. The successful candidate will be able to work under pressure and meet tight deadlines whilst demonstrating excellent customer service and communication skills. It is essential that the candidate has a proven record in a similar logistics role. Responsibilities include: Answering phone calls and responding to emails in a timely manner Dealing with customer queries and complaints effectively on a day to day basis, providing excellent service at all times. Issue collections to relevant collecting depot Dealing with driver queries appropriately and ensuring driver collections and deliveries are completed to schedule. Produce quotes for both new and existing customers To develop and maintain positive customer relationships To ensure the correct labelling of freight Prepare administration within set time frames for trunks to run to schedule Manage key customer accounts, including overseeing insurance, returns, delivery times and standards Adhere to health and safety policy, and other requirements relating to care of equipment Benefits to you: Salary of £22-£24k per annum Overtime paid after 9 hours worked daily at 1.25hrs Company performance-based bonus scheme Pension Career progression and development Work Social Events The working hours are on a rotating shift pattern, Monday - Friday 6am-3pm and 11am-8pm If this sounds like the role for you then please send your CV to or give us a call on Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://candidate-privacy