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Xact Placements Limited
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Staines-upon-Thames, Surrey
Senior Software Support Engineer
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Salary: £150 per day |
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Overview
Are you looking for a new exciting opportunity working as a Senior Software Technical Support Engineer to be based in Staines, Surrey? You will be relied upon for your superior knowledge, ability and experience in technical support. This role will be responsible for incident tracking, diagnosis, replication, troubleshooting and resolution of the most complicated and critical incidents. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies. The successful candidate will be able to quickly gain an understanding of my clients’ platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. Your Skills and Experience Demonstrated ability to troubleshoot difficult technical issues Good working knowledge of JavaScript and SQL Experience in working in Unix/Linux environments Experience in working with and troubleshooting dynamic web applications Good experience writing or debugging Object Oriented code (Java ideally) Strong personal commitment to quality and customer service Ability to understand and communicate complex technical systems A fundamental understanding of ITSM, ITIL, or CMDB (Desirable) Salary & Benefits Competitive salary Highly appealing benefits package