Product Features
Blog
Contact Us
Sign In
Tagged Resources
,
Manchester, Greater Manchester
Ecommerce Customer Service Team Leader (Fashion Retailer)
|
|
Salary: Up to £22,000 per annum DOE |
|---|
Overview
The Company: An exciting opportunity for an Ecommerce Customer Service Team Leader to join a fast growing online Fashion Ladieswear Retailer. The candidate will have a minimum of 2 years’ experience in a similar role. You will provide leadership and direction to the team, ensuring they achieve specific team objectives and deliver an excellent customer experience. Working hours are Monday to Friday 9am-6pm. Benefits: On-site parking Discounted/free food Company events & social hours Casual dress code Staff discount The Role: Working in the Customer Service team. Manage inbound written queries for Customer Services. Be the escalation point for the team. Liaising with all necessary departments to resolve customer queries/disputes Manage and continually develop staff to ensure consistent quality of customer service. Ensure all correspondence is answered within agreed SLAs and in the company tone of voice. Ensure that complaints are accurately recorded & reported according to the complaint process. Co-operate with all other teams across the business to enable efficient operating processes and a positive customer experience. Ensure all web, system and process issues identified are logged and resolved. Responsible for assigning workload and timetable for the team Hold 1-2-1 meetings and regular team meetings to deliver updates and key messages to the team. Complete other ad-hoc tasks as required by your manager. Other duties as required. Skills Required: MUST have 2 years’ experience in a similar role with Ecommerce. Have experience as a Supervisor / Team Leader (Desirable). Experience of Zendesk & Magento (Desirable). Strong customer service skills. Strong communication skills, both written and verbal. Exceptional customer focus and passion for achieving the right outcomes for our customers. By submitting your CV you are agreeing to the Terms and Conditions as stated on our website and consenting to us processing your personal details in relation to current/future job opportunities. The information that you have submitted to us will be used in order to consider your suitability for the role you have applied for. A copy of our Privacy Policy can also be viewed on our website which explains how we gather, protect and manage any personal data that you share with us Tagged Resources Limited acts as an employment agency . We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role please look at our website or follow us on social networking sites.All are updated on a daily basis.