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Randstad Business Solutions
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Sheffield, South Yorkshire
Client Service Representative
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Contract Type: Contract |
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Salary: £9.09 per hour |
Overview
If you put the customer at the heart of everything you do, you could be right for an opportunity with our client. If you have a passion for people and can build lasting relationships with customers, why not consider this role as the one for you? Could you help them become the best insurance company for customers? As one of the UK's leading Insurance Groups, our client is currently seeking motivated and enthusiastic individuals to become a part of their team. Job Responsibilities: The Colleague provides comprehensive telephone and email support directly to clients by: Accurately answering queries and questions with regards to pensions by following procedures correctly and meeting agreed deadlines. Following client specific requirements to meet each clients' exact needs. Delivering a high level of Customer Service for all internal and external customers. Applying the processes and procedures of the team in daily work. Achieving team and individual targets (KPIs, SLAs, quality targets). Contributing to the team as a whole, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues). Maintaining required levels of technical knowledge and behavioral standards, especially all regulatory and statutory requirements. Building strong relationships with client administration teams, client representatives and third-party providers. Communicating with relevant parties using the appropriate communication channels and language. Performing additional tasks as requested by your manager. If this sounds like a good opportunity for you, join today Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003