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QBE Insurance European Operations
,
Leeds, West Yorkshire
Claims Administrator - 6 Month FTC
Overview
FNOL Claims Handler- Motor (6 month FTC) Leeds, LS11 5UF QBE Insurance is a leading specialist in London Market and International Commercial Lines business. Active in both the Lloyd’s and Company market, QBE offers considerable diversity to the broking community. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job. We are a socially responsible company and give our customers the ability to invest a portion of their premiums in environmentally and socially beneficial projects. The Opportunity: Due to an uplift in volume, we are currently recruiting for a 6 month FTC within our motor claims team. The Claims team has been built to meet the evolving needs of our business and our customers. The team is a formidable force for QBE, comprising over five hundred people spread across multiple locations within UK and the rest of Europe, and reflecting the diversity and strength of the region. Handling over 200,000 claims a year, QBE has built a reputation for excellence within the market and is widely recognised for its technical expertise Your responsibilities for this role may include, but are not limited to: Registering new claims. Accurately triaging and managing claim files, prioritising new and existing work appropriately. Enthusiastically seeking to establish liability and indemnity on all claims Delivering a world class service to customers Handling all claims competently to ensure that they are adequately reserved. Take telephone calls and action letters Develop and maintain an in depth knowledge of legal & regulatory matters. You will need to be able to demonstrate the following qualities and abilities: This role would be ideal for a recent school leaver, or graduate, with customer service or customer facing experinece. Chiefly, we are looking for someone eager to learn, develop and grow into this role. Effective communication skills, written and verbal Developed investigation and negotiation skills - through dealing with challenging customers or complaints Customer and relationship management skills Ability to work on own initiative Effective workload organisation skills, with the ability to work under pressure Comfortable with manipulating data and producing reports with ability to use MS Office applications, Word and Excel A strong team player At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job. Search for QBE on Vercida to learn more about our Diversity and Inclusion programmes and policies.