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Xpert Recruitment Solutions Limited
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Stoke-on-Trent, Staffordshire
Customer Service Advisor
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Job Type: Full-time |
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Salary: £17,000 per annum |
Overview
We are looking for experienced office based Customer Service Advisor who will provide a positive customer experience to all our customers & business users in order to retain their loyalty & future business. You will promote our company brand & reputation and promote new products & services to our customers to ensure they remain fully updated on products. This role is an ideal opportunity for someone from a call centre office based customer service background to join a friendly team of customer service advisors As a Customer Service Advisor you will work full Monday to Friday, between 8:30am and 6:00pm This is a permanent role Duties to include: Resolving customer queries by phone, email and social media platforms previous experience required Reply to incoming email correspondence within a timely manner General office administration duties as required Processing customer return requests and warranty claims from incoming calls & emails Communicating with internal and external departments regarding repairs and spares Contacting customers or other departments within the company if any issues arise Skills Customer Service /Administration experience within an office or call centre environment A proven experience to providing outstanding customer service Excellent communication skills, both written and verbal over the phone Knowledge of relevant software packages (word, Excel, Powerpoint) - training will be provided on in-house packages Attention to detail, can-do attitude and willingness to go the extra mile Ability to co-operate with the team to assist customers and colleagues Benefits: Starting salary of £16.5K 22 days paid holiday per year (Bank Hols). Company workplace pension Free on-site parking A great opportunity for candidates looking to join a company that really prides itself on constantly improving its customer service also growing and developing its team.